What to do if your song will not download
If a download does not start, use your usual browser, check that the song is ready and try again. A missing local file does not mean you need to buy the song again.
Check the song is unlocked and ready
Open Songs and choose the purchased recording. If the button says Preparing download, wait for the file to finish.
Check your downloads
Look in the browser's downloads list and the device's Downloads folder. If the file is already there, open it rather than starting another download.
Try your main browser
Open Songilingy in Safari, Chrome or your usual browser instead of an email or social app's built-in browser. Check your connection and free storage, then download again.
Send support the error
If it still fails, contact us with your account email, song title, device, browser and the error shown. Do not purchase the song again.
Send support the error