Refunds and problems with a purchase
Song unlocks are final and non-refundable except where a refund is required by law. Your purchase still includes three Make it right changes for lyrics or pronunciation. Contact us if a payment or delivery has gone wrong.
- A lyric or name needs correcting
Open the purchased song and choose Make it right. Each included change creates two recordings using the original as a reference. The original stays available.
Correct lyrics or pronunciation- You paid but cannot access the song
Do not buy it again. Send us your account email, song title and payment confirmation so we can check the purchase.
Recover a missing song- A charge or another purchase problem
Tell us what happened, the song title and approximate purchase date. Never include your password, full card number or card security code.
Contact support- Full refund policy
The Payments section of the Terms of Use explains the full policy. Nothing here limits rights you have under law.
Read the refund policy
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