What to do if payment completed but the song is missing
Do not buy the same recording again. Check the account used to create and purchase it, allow a short time for delivery, then open Songs. Contact support if it is still missing.
Keep the payment confirmation
Keep the confirmation or receipt so support can identify the purchase. Do not repeat checkout for the same recording.
Check the original Songilingy account
Sign in with the email or Google account you used when creating the song. Open Dashboard and choose Songs.
Allow delivery to finish
Give the purchase a short time to complete, then refresh Songs once. Check your email for a song delivery link too.
Contact support
Send the account email, song or recipient name and approximate purchase time. If your payment email differs from your account email, include both.
Contact support