What if my samples are not ready or will not play?
A sample can play once its audio is ready. If it still says Generating, let it finish; if it says Failed or the player will not work, check the steps below.
Read the status
Version A and Version B may finish at different times. Statuses update automatically, and you can leave the page and return to Samples later.
Check playback
If the version is ready, press play and check your device volume and connected headphones or speakers. Pause other audio, then try the player again.
Check expiry or failure
An expired sample is no longer available to play. For a failed session, use the retry option if shown. Do not repeatedly start new requests while one is still generating.
Contact us if it stays stuck
Send the account email, song title, status shown and any error message. Include your phone or computer type and browser so support can check the right issue.
Contact us if it stays stuck
